Privacy Policy

If contact is made with us via the form on the website or via email, the data provided will be stored for six months for the purpose of processing the inquiry and for any follow-up questions. This data will not be passed on without consent.

When using the online form, the following data is routinely stored: weblog (including IP address, time of use), data about the device used, browser.

The following data is stored on the Entrello servers:

Contact details of organizers (user accounts on entrello)

• First name
• Last name
• Email
• Pseudonym

Stripe - Responsible Persons

In addition, when using Stripe as a payment provider, the following data is collected from user accounts designated as "responsible persons":

• Residence, ZIP code, street
• Document upload to verify residence

Contact details (visitors of organizers)

A visitor does not have an account in this form. A visitor is stored as a contact. This contact is only associated with tickets and orders within the respective organizer. Entrello is a data processor for the organizer, not a ticket broker. Therefore, this data is not used by Entrello.

• Name
• Email
• Phone (optional)
• Address (optional)

Furthermore, for payment processing, the respective payment provider partner collects credit card data or account information (bank name) and processes it according to the PCI DSS. Neither Entrello nor the organizer has access to this data at any time. However, we do store, for better identification, e.g., the last 4 digits of the credit card (they are only transmitted to us in the form of a 4-digit string by the payment provider partner). This information is considered invoice-relevant and can only be deleted after the invoice retention period has expired.

Server Location

All data processed by Entrello is stored on servers in Frankfurt (DE).

Third-Party Service Providers

The following third-party services are also used:

The user agrees through the purchase process (another checkbox is available at the purchase completion) that entrello stores the above-mentioned personal data for the organizer for sending tickets and for the purpose of the invoice retention period. A corresponding checkbox can be found again at the purchase completion in the webshop.

The user agrees that emails containing important information regarding the process, cancellations, or similar information related to the purchased tickets and other products may also be sent as part of the purchase consent.

Newsletter Consent (Opt-in)

Additionally, the user optionally (opt-in) agrees by clicking the corresponding checkbox to receive newsletter information from the respective organizer to receive interest-related information about similar events.

Revocation

Entrello expressly informs the user that the data protection consent can be revoked at any time by contacting the respective data controller (the address is visible at several points during the order process or ticket purchase, in email communication, and on the issued tickets). In case of doubt, the Entrello Ticket & Service GmbH as the data processor can also be contacted at:

Spengergasse 37, 1050 Vienna, Austria — Email: support@entrello.app

Consequences of Revocation

The revocation results in the inadmissibility of further use of personal data. To avoid misunderstandings, the provider informs the user that in such cases, they remain entitled to retain data insofar as it is still necessary for fulfilling contractual obligations (§ 8 para. 3 Z 4 DSG 2000).

4.1 Webshop

Our webshop uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They cause no harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit.

If this is not desired, the browser can be set up to inform you about the use of cookies and allow them only in individual cases.

Disabling cookies may limit the functionality of the webshop.

The specific types of cookies are detailed on the webshop page. A separate cookie consent (opt-in) must be given in the webshop.

4.2 Website www.entrello.app

The website www.entrello.app (this currently accessed website) does not use cookies in its current version and largely complies with GDPR standards.

Please note that when you contact us, the corresponding contact data and information are sent to Entrello via email. This data is subsequently stored in our CRM (contact database) for communication purposes.